Spa Receptionist

The incumbent in this position is responsible for welcoming the guests and members to the Spa and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.

Key Responsibilities

  • To assist management in daily operations and ensure guest satisfaction
  • To have the first contact with the guest and ensure all interactions are pleasant and service oriented
  • To answer all incoming phone calls in a professional and friendly manner
  • To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments
  • To effectively suggest alternatives to guests if their first requests can not met
  • To schedule appointments in such a way that staff is available to handle all bookings
  • To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations
  • To interact with guest, including but not limited to
  • To assists in the ongoing practice of dialogues in English and Arabic
  • To be well informed and educated in all aspects of Spa facilities, policies and procedures
  • To Supervise completion of tasks regarding all daily check list and delegated tasks
  • To ensure complete preparation of weakly requests of par stock and supplies
  • To assist in the preparation of reports
  • To have a complete understanding of an adhere to the Hotel’s Policy and procedures
  • To have a complete understanding of and adhere to the Hotel’s Policy related to fire, hygiene, health and safety
  • To report for duty punctually and wear the correct uniform with the name badge at all times
  • To carry out the other duties as assigned by the management team
  • To establish good relationship and rapport with guests and colleagues

Desired Skills & Qualifications

  • 1-2 years’ experience in Spa Receptionist role
  • Proficient in Micros
  • English Language proficiency (Preferably Additional Languages)
  • Concern for quality and attention to details
  • Ability to work and communicate in a multinational environment
  • Able to work in a fast paced environment and can multitask
  • Ability to remain calm and composed under pressure
  • Flexible in terms of scheduling
  • Applies a professional, confidential and ethical approach at all times
  • Able to stand all day

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