Spa Receptionist

The incumbent in this position is responsible for welcoming the guests and members to the Spa and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.

Key Responsibilities

  • To assist management in daily operations and ensure guest satisfaction
  • To have the first contact with the guest and ensure all interactions are pleasant and service oriented
  • To answer all incoming phone calls in a professional and friendly manner
  • To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments
  • To effectively suggest alternatives to guests if their first requests can not met
  • To schedule appointments in such a way that staff is available to handle all bookings
  • To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations
  • To interact with guest, including but not limited to
  • To assists in the ongoing practice of dialogues in English and Arabic
  • To be well informed and educated in all aspects of Spa facilities, policies and procedures
  • To Supervise completion of tasks regarding all daily check list and delegated tasks
  • To ensure complete preparation of weakly requests of par stock and supplies
  • To assist in the preparation of reports
  • To have a complete understanding of an adhere to the Hotel’s Policy and procedures
  • To have a complete understanding of and adhere to the Hotel’s Policy related to fire, hygiene, health and safety
  • To report for duty punctually and wear the correct uniform with the name badge at all times
  • To carry out the other duties as assigned by the management team
  • To establish good relationship and rapport with guests and colleagues

Desired Skills & Qualifications

  • 1-2 years’ experience in Spa Receptionist role
  • Proficient in Micros
  • English Language proficiency (Preferably Additional Languages)
  • Concern for quality and attention to details
  • Ability to work and communicate in a multinational environment
  • Able to work in a fast paced environment and can multitask
  • Ability to remain calm and composed under pressure
  • Flexible in terms of scheduling
  • Applies a professional, confidential and ethical approach at all times
  • Able to stand all day

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Receptionist

Job Summary and Responsibilities
To be responsible for the overall care and service for guests throughout their stay. Greet and meet and assist guest upon the arrival and escort to their rooms. Assists and follows up guests’ requests and inquiries. Provide information and service based on the hotel standards and policies.

Job Requirements

1. Minimum education of Bachelor degree in Hotel Management or relevant degree.
2. Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
3. Have good English communication skills both in written and spoken
4. Pleasant personality with good communication and interpersonal skills

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Receptionist

Responsibilities and essential job functions include but are not limited to the following:

  • The Welcomer will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Welcomer will influence a lot the opinion that the guest will have of the overall hotel.
  • Being at the service of the guest, the first task of the Welcomer is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.
  • Contributes to guests’ sense of well being, establishing a lasting and trusting relationship.
  • Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.

Pullman and its talent community The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:

  • Body & Soul, the service attitudes model developed by Pullman
  • Welcomer, Quality & Attitude Manager, Event Manager – some of the new Pullman professions
  • A Pullman “school” of leadership, focusing on creativity.

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Receptionist

The receptionist will be responsible for welcoming our business partners as well as training attendees, answering and directing incoming calls, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. Other responsibilities will include making travel and meeting arrangements and support the Regional and Managing Director as needed. The ideal candidate will manage workload well, prioritize, multitask while delivering the highest quality of work with little supervision.

Key tasks:
  • Support in the preparation of training sessions for trainees in our Customer Experience Center (print out of training materials, attendees list), employee events, communication events
  • Prepare and book meeting rooms as requested from employees and management
  • Responsible for ordering food for meeting/trainings/events
  • Prepare Invitation Letters / Visa Applications / UAE visa for visitors
  • Supervise the office helper to ensure the office is tidy and well organized
  • Correspond with the Building management for ONE JLT
  • Prepare access and parking cards for employees and visitors
  • Order Business cards 
  • Desk preparation for new hires
  • Manage expenses for the Managing Director and other leaders
  • Provide Personal Assistant support to the Managing Director
  • Hotel/Accommodation booking as requested
  • Negotiate the best corporate rates with hotels in ME&L
  • Transportation and flight bookings as requested
  • Answer any enquiry through phone/email and forward to correct person
  • Send/Receive all shipments/deliveries from DHL/Aramex/Emirates post.
  • Adjust Welcome message in the Reception
  • Take minutes for all employee meetings, as required
  • Prepare reports each month for the office supply usage
  • Manage and ensure office supply and office stationery are in stock
  • Cost optimization for all office supply and office stationery
  • Support in creating presentations for Senior Management, as required

 

Requirements
  • Bachelor in Administration preferable but not requirement
  • 3 years’ experience in similar role in Dubai
  • Excellent written and verbal English skills
  • Attention to details
  • Ability to work independently and with minimum supervision
  • Innovative and creative, solution focus

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